Thinking about getting your ProServe certification online? You’re in the right place! ProServe is Alberta’s premier program for responsible liquor service training. Whether starting a new job in the liquor industry or looking to boost your qualifications, ProServe’s online course makes it easy to get certified from the comfort of your home. Join us as we walk you through ProServe, its benefits and the process of getting ProServe Alberta certification online.
- About ProServe Alberta
- Who Should Apply for ProServe Alberta Online Certification?
- How to Get Certified?
- How Will the ProServe Certification Program Help You?
- FAQs
What is ProServe certification, Alberta?
ProServe is an essential training program for anyone serving or selling alcohol in our province. Whether you’re a bartender, server, or involved in special events, ProServe certification ensures you know to keep your workplace and community safe.
ProServe doesn’t replace the on-the-job training you receive from your employer. It also doesn’t cover every liquor law or AGLC policy. Still, it provides crucial social responsibility training to reduce underage drinking, over-consumption, impaired driving, and liquor-related harms and violence. Introduced in 2004 as the Alberta Server Intervention Program (ASIP), ProServe standardizes responsible liquor service training across Alberta.
Getting ProServe certified ensures you understand your duty of care and how to prevent harm to customers, guests, coworkers, and the public. It also gives you a good grasp of Alberta’s liquor laws and AGLC (Alberta Gaming, Liquor, and Cannabis) policies, helping you provide safe and responsible liquor service. Plus, private clubs and special event venues might require this certification for insurance purposes.
Benefits of ProServe Alberta
ProServe helps licensees and workers in the alcohol industry:
- Prevent underage drinking
- Limit excessive alcohol consumption
- Reduce impaired driving
- Lower the chances of violence
ProServe Alberta Certification Criteria: Who needs to take this course?
ProServe certification is required for full- and part-time workers in roles involving liquor service, including:
Under a Class A, B, D, E, F, and Duty-Free License (excluding Class D – Sacramental Wine Resale License):
- Licensed premises owners directly managing the premises
- Managers, supervisors, bartenders, servers, greeters, hosts, and delivery drivers
- Limousine and bus drivers and attendants
- Large-format bike operators and attendants
- Security staff (employed or contracted by the licensee) and owners/managers of security companies
Under an SEL Public Resale – Commercial Liquor License:
- Managers, supervisors, bartenders, servers, and drink ticket sellers
- Security staff (employed or contracted by the licensee)
- Owners and managers of contracted security companies
Under an SEL Public Resale – Community Liquor License:
- The licensee and their designated representatives
- At least 25% of bartenders/servers on-site
For Liquor Agencies:
- Employees or third-party agents registered with AGLC, involved in liquor sampling activities
How to Get ProServe Certification Online in Alberta?
Getting certified is straightforward! Here’s what you need to know:
- ProServe Online Course: You can learn and take the exam online, with audio support provided.
- System Requirements: Ensure your computer or device meets these minimum requirements:
- Operating system: Windows XP and newer, or Mac OS 10.3 and newer
- Browser: Mozilla Firefox 12, Google Chrome 18, Safari 5, Edge v.87, Opera v.72 and newer
- Adobe Acrobat Reader (free download)
- A sound card, speakers, and a stable, high-speed Internet connection are recommended.
- Time to Complete: You must get certified within 30 days of the date your program purchase is approved. If you’re using an activation ticket, you must be certified within 30 days of applying the ticket to your account.
- Languages Available: English
- Registration Process: Order the course through the online shopping cart system or use an activation ticket code. Follow the on-screen instructions to pay for and access the program.
- Proserve Certification Cost: The course costs $25 (plus GST). Payment can be made via Visa, MasterCard (credit or debit), American Express, or money order. In-person payments are accepted at any AGLC satellite office. Your program won’t be added to your account until payment is received.
- AGLC Policy: Licensee staff must have the required certificates within 30 days of their employment start date or before their certification expires. Special event workers must be certified before the event. For more details, refer to the liquor and gaming policy handbooks.
How will the ProServe Certification Course Help You?
Completing the ProServe certification course will equip you with the knowledge to:
- Understand your duty of care to customers and guests
- Learn your legal responsibilities when serving or selling liquor
- Recognize how alcohol impacts the body and behavior
- Identify signs of intoxication in customers or guests
- Work effectively as a team to promote responsible liquor service
- Refuse liquor sales or service to minors and intoxicated individuals
- Address illegal activities at licensed premises and ensure safety
Please note: ProServe is a social responsibility training program, focusing on responsible liquor service. It does not cover all liquor laws or AGLC policies.
FAQs
How long does the Alberta ProServe course take?
The ProServe course is designed to teach liquor industry workers about responsible service and sales. It usually takes a full day to complete.
How much does ProServe cost in Alberta?
The cost for the online ProServe certificate course is $25 plus GST. This is the same price as activation tickets.
Do you need ProServe to serve alcohol in Alberta?
Yes, ProServe certification is mandatory for anyone serving or selling liquor in Alberta. It covers various licensed positions and special events.
Ready to get certified and contribute to a safer, more responsible community? Dive into ProServe and make a difference! For more tips, updates, and insights about living, working, and holidaying in Alberta, visit us at Y!Alberta. Your go-to source for all things Alberta. Stay informed, stay connected!
